Return Policy and Procedure - Please read carefully before submitting your order. By ordering from NETFASHIONAVENUE, you agree to the following terms. If you do not agree with these terms, please exit our site. Please print this page and retain for your records.
Our policy was created in accordance to Visa and Mastercard, Amex and Discover latest updates on Merchant/Seller requirements for credit card transactions.
We do not authorize or offer cancellations of orders after an order has been placed, special ordered or shipped. Our website does not reflect current availability of items in stock. Please check on the availability of the items you wish to purchase before placing your order. You can do this by calling us at 1-800-441-6421, by email or by live chat.Return Policy
Domestic Policy ( U.S.A.)
· We will gladly offer a one time courtesy exchange on shoes and handbags. No refunds or Returns are offered. Store credit will be made for a one time exchange on the original purchase. Customer is responsible for all return shipping costs.
· We accept exchanges and returns on all Jewelry items. Store credit will be made for exchanges on the original purchase. Returns of Jewelry items are subject to a 50% restocking fee. Customer is responsible for all return shipping costs.
· All sales final on all Dresses and Separates. No refunds or Returns are offered. In some cases we may offer a one time courtesy exchange at our discretion. This may depend on current availability and additional charges may apply.· All sales final on all items marked with a sale price.
· Items purchased with store credit cannot be exchanged or returned. No Refunds will be issued on store credit.
· All sales final on Special Order items. No Refunds, Returns or exchanges are accepted. Special order items include but are not limited to: (1) made to order items (2) styles, sizes or colors not listed on our site but are available from our designer brands (3) any single item valued at $1000.00 or more (4) custom made items (5) items that are not in stock in our warehouse or the designer warehouse and must be ordered in by the designer
· All sales are final on international orders. No Refunds, Returns or exchanges are accepted.
Your satisfaction is our goal! If you would like to return or exchange an item (excluding final sale items), it is mandatory that you contact us first by email or our RMA Request Form - for a Return Merchandise Authorization (RMA) number within 2 business days of receiving your item. Please include your Order #, Name, Phone Number, and nature of the problem. A Customer Service Specialist will contact you within 1 business day to provide return instructions. Your Return or Exchange must comply with the provisions in the Return policy and the Return guidelines. Any unauthorized returns that are received will not be accepted and refused.
Please DO NOT return your item to the return address on the package. In some cases, your item is sent directly from the manufacturer, who does not accept returns, and will discard of the item. You will not receive a refund for items sent back to the manufacturer or anywhere other than the address provided by our Customer Service Specialist in the return instructions.
· Returned items must be sent within 2 days of receipt of return instructions using a trackable shipping option with a preferred carrier (UPS, FedEx, USPS, etc.) in order to receive a credit card refund or exchange. Items sent after 2 days of receipt of return instructions are not refundable or exchangeable and will be refused.
· Item must be UNWORN and clothing tag must be attached. All original packaging must be included. Item must be in new, re-saleable condition. We do not accept returns on shoes that have been worn.
· We will NOT accept a return if it smells of smoke, perfume, or any other odors, regardless if the item has been worn or not.
· Shoes must be returned to us unworn, with the original shoe box included. Shoes returned without the original shoe box included will not be refunded or exchanged.
· Items received without a Return Merchandise Authorization (RMA) number are not refundable or exchangeable. Shipping charges are not refundable in any circumstances.
· For your protection, please insure any items that you return to us and retain your shipping receipt and tracking number. We are not responsible for return shipping costs or returned items that are lost in transit or do not reach us.
If all conditions are met, your refund will be processed within three business days of receiving your returned item. Depending on your bank or credit card company, it may take up to 7 business days for your refund to appear on your account after we process your return.
*Free ground shipping is subject to adjustment due to returns, cancellations, and exchanges, meaning that if you return a portion of your order and your order total goes below $75.00, the ground shipping charge of $10.00 will be deducted from your refund on the returned item.
By ordering from NETFASHIONAVENUE, you agree to all terms stated on our website.